ERROR TVAPP-00114

@user_fc11c0​ Most have been able to create a new user, or log in with secondary existing account. 

Doesn't change the fact that it needs to be fixed.

I 100% AGREE !!!  They need to FIX this or hire someone that can!!!

@LeeSoFL​ It works on a Mac.  

Monterey 12.3 (21E230)

Chrome: Version 99.0.4844.74 (Official Build) (x86_64)

My "member" level login can watch live streaming and previously recorded DVR recordings. 

I should also add that I have to use this login for sites that require xfinity authentication to view content.

I was on the A&E site last night and my regular Manager account did not work to view locked content.  It told me that the channel was not part of my lineup.  When I logged in with the newly created member account?  Everything worked fine. 

@issnelsons​ From the start the app on phones was not affected. 

No doubt, this needs to get fixed.

@LeeSoFL​ A little hopeful part of me wants to believe they're testing the fix in staging now.  I should know better, huh? 

@user_807629​ 

I understand, believe me.  I went through that on Friday and they kept trying to get me to reset the modem/router and I kept explaining that an authentication problem on their server had nothing to do with my router especially if I could authenticate successfully to see my bill. 

That's when they tried to tell me to contact Apple to resolve my issue. Which, no? 

Anyway,  there's a workaround.  

1. Login to the primary account 

2. Click on Users > Add a New User (https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses)

3. Create the user at the Member or View Level

4. Finish user creation after accepting the invite

NOTE: you should not need to enter a phone number. you should be allowed to continue without it

5. Login into the streaming site with the new lower permission: member/view account.

You will also need to use this for any site that requires xfinity authentication i.e. somewhere like A&E that checks your channel lineup. 

@user_807629​ 

Good .  I also did the work around with secondary account.  That is working on my Mac.   Could there have been a major data breach on everyone’s account.  I would hope Comcast pays up every one big time!!!!

@user_807629​ Sadly, from past experience, I find that few of these customer service reps at Xfinity know anything. They listen to your problem, look up the "answer" in a manual and cut and paste the answer into your chat or read it to you on the phone. I've called or chatted for other things on multiple occasions and answers I get are exactly word-for-word the same so you know they are reading it from somewhere.

My streaming problem is still ongoing as is everyone elses. I'm not going to waste my time calling, but I hope it's fixed soon.

Also, my wife holds the primary account. I haven't tried to access hers to see if she can stream. I have a secondary account and can't access streaming on either of my computers.

My mail and Xfinity streaming on my Firestick and Roku work fine though.

I would check to see if your wife can stream.  If she doesn't stream much, then I bet she can.  Also, since she is the PRIMARY she has control of the USER accounts.  She need to check at the area at the bottom of the screen for your user to make sure that streaming is still enabled for you.  This is something that is not shown on the PRIMARY account page but is on the USERS pages.  These enable / disable flags are what I think are messed up or corrupted in their system/database.

@jblenkle Sorry to hear you are having issues with streaming. I can understand how that would be upsetting. Can you check and see if the primary account is having the same problem? 

@user_fbb0cb​ Not my experience.   I have myself which is PRIMARY and I am affected by the APPTV-00114 error.  Then I have 1 MANAGER and 5 USERS that are not affected by the problem.

@adelemh99​    On the primary user, I have changed my passcode, username, and tried logging in with my secondary email address.  None of those measures worked for me.  Still get the same TVAPP-00114 error when trying to access the streaming page.

@WiFi_Cowboy​   I just got a call from "Sam" who is supposedly with the Regional Executive Team (phone [Edited: "Personal Information"]) who seemed to have little or no knowledge or appreciation of the streaming failure.  He claimed he has notified some kind of "network assurance" team of engineers who will get right to work on the problem and get it repaired.  He also said he will check back with me on the 23rd to confirm that somebody with that other group had contacted me.  I still am unable to figure out why they need to talk with me about anything since the source of the problem lies entirely within Comcast hardware, software, or personnel or all of those and the only relationship with me or my equipment is the failure of a service I pay for each month.  And their repeated protestations of how much they appreciate me are not about to cause me to be happy to be a Comcast customer when A T & T offers the very same internet service and capabilities for half the price Comcast charges.