ERROR TVAPP-00114

@blue_gascon​   Amazingly it seems not a single person within the Comcast payroll has a clue about what any other individual Comcast employee knows or has done or said.  Every one I spoke with the past few days about the stream failure acted as if they were totally unaware of the problem and my complaint got "elevated" at every step.  It was clearly a Comcast mistake which generated the failure but everyone I spoke with or communicated with about it seemed to want to say it was something I did or failed to do which caused the stream failure.  That seems to be the usual Comcast approach every time.  Then incredibly some man called me a few minutes ago to, as he phrased it, follow up on my problem.  Then this clown wanted to know what I had done to recover the streaming function.  At every step of trying to deal with Comcast I was insulted; that is not a good business practice whether I did anything to cause or resolve the stream failure.  Suffice it to say that Comcast is not the only ISP in town even though they act like it.  For some 18 or 19 years of business with Comcast we had excellent service with both cable television and internet service; the past couple of years have, on the other hand, been less than pleasant.

Oddly the direct message session I had was with someone who did not talk down to, treat me like an idiot, or insist on reading from a script. We actually examined the log I had collected and supplied and I pointed out a few lines that looked like they indicated possible causes of the issue (including responses in the log that showed 404 errors indicating the underlying script could not find a file and including the URL it was trying to find the file at). At the end of the message this is the response I got:

"Got it, okay. What we'd like to do is go ahead and open a request for you. It will go to our Advanced Support group who will look at this situation for you, as well as the information supplied by users experiencing similar errors to the one you are. May I have a good contact number for you, in case they need to contact you directly? "

I gave a number but explained I had to leave soon for an appointment. When I got home all was working again.

Well I'll be [Edited: "Language"].  Looks like the problem is fixed.  At least for me.  I just loaded up the normal streaming website and my channels loaded and I'm streaming TV.   Whew!  What a stupid and frustrating ride this has been.  Hope it's not temporary....

The App on the phone keeps crashing still.  But I can get to the website on the laptop, load up the channels and stream tv.

Mine is finally working again as well - Tuesday 3/22/22 at 5:30 am in CT.  I hope it is working for all the rest of you as well.

@user_6717bc​ Re your post this morning.....I so agree with you.  I have noticed more recently that there is a major disconnect.  I had (STILL have) a problem with an incoming email getting blocked from a bank I have been receiving emails for literally years.  I actually spoke to a few people there about this.  I was elevated along the way, given 2, yes TWO, trouble numbers.  Not one of the techs had any clue why I called originally and everyone of them started with what website was I using to get in, tried to put me thru the "using a filter" routine, and the last guy finally led me to a place on Comcast where I could put in a specific complaint about blocked emails EXCEPT when all was said and done, it was for outgoing emails, not incoming, and I found that out after I hung up.  WTH  and still not fixed.  I did a bit of technical phone support years ago and do realize that not everyone is at the same level so very basic questions must be asked and that is not my issue, but why issue trouble reports if no one reads them. Been with Comcast 38 yrs and, like you, have had excellent service (albeit too expensive), both in the house and with tech support, but lately, not so much.  We can tell here of the disconnect by just reading the various messages that came in on this board.  Why did this change? 

@itchyrichy​ It should never have to be reminded by the customer for the refund.  Why do we need to go chase after $15-$25 ?  I'm sick and tired navigating through the automated answering maze ( BTW BOA is worse ), which was designed to delay the process.   They don't want to compensate the time I lost trying to deal with this issue.

Internet speed.  Which is most likely caused by the provider.  I checked my internet speed ( paid 800Bps ) actually was getting 115 and 17.5 download.  This confirmed it was most likely the reason for not able to stream.  & A.M. very unlikely my neighbors were all using the data service.

Every customer should get a credit without needing to call in to beg for what's due back to us.  Last Nationwide outage was caused by not updating their software, this time is probably the hardware issue.

I'm on month to month with Comcast right now because they do not offer any promotional deal to renew.  Paying service contract for the Home security , was notified last month that the equipment is no longer within the warranty after 12 months.  We might just switch to other service which is less than the bundled deal.  

After a few wide spread incidents, you'd think they should know how to prevent similar to happen in the future ?