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user_744dfc
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Thursday, March 17th, 2022 7:29 PM

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ERROR TVAPP-00114

Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in the forum.

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3 years ago

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blue_gascon

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13 Messages

3 years ago

Kinda weird.... I was using a direct message and had posted logging from chrome, pointing out a couple lines in the log that I saw as likely indicators of where the issue was. I had to leave the conversation at about 2:45 to get to an appointment. I got home and checked - it's working for me now. Then I see that it looks like it started working 5 hrs ago - almost exactly while I was working with direct messaging. I hope to hell it wasn't my analysis of the logs that got the fix for them, Lord knows I'm no programmer beyond very basic stuff. I would hate to think I was the smartest one in this mess - if so we are all in trouble !

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itchyrichy

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1 Message

3 years ago

Good morning all! For what it is worth I chatted with Customer Service and was able to get a $25 credit (they started with $15 and then added another $10 after I complained again) for the loss of Stream services. Maybe you will do better than I did?

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wkuo3

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19 Messages

@itchyrichy​ It should never have to be reminded by the customer for the refund.  Why do we need to go chase after $15-$25 ?  I'm sick and tired navigating through the automated answering maze ( BTW BOA is worse ), which was designed to delay the process.   They don't want to compensate the time I lost trying to deal with this issue.

Internet speed.  Which is most likely caused by the provider.  I checked my internet speed ( paid 800Bps ) actually was getting 115 and 17.5 download.  This confirmed it was most likely the reason for not able to stream.  & A.M. very unlikely my neighbors were all using the data service.

Every customer should get a credit without needing to call in to beg for what's due back to us.  Last Nationwide outage was caused by not updating their software, this time is probably the hardware issue.

I'm on month to month with Comcast right now because they do not offer any promotional deal to renew.  Paying service contract for the Home security , was notified last month that the equipment is no longer within the warranty after 12 months.  We might just switch to other service which is less than the bundled deal.  

After a few wide spread incidents, you'd think they should know how to prevent similar to happen in the future ?

3 years ago

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