Skip to main content

    Support

    Offers

U
user_744dfc
1st Topic
1st Like
1st Reply

Visitor

 • 

4 Messages

Thursday, March 17th, 2022 7:29 PM

Closed

ERROR TVAPP-00114

Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in the forum.

Question

 • 

Updated 

3 years ago

28K

139

LeeSoFL

Contributor

 • 

417 Messages

3 years ago

Yes, a new ADDED USER is now in charge of my precious DVR material.  I guess that's the sign on that'll be used.  I named it KOUCHTOWN in honor of the 30 ROCK series that parodies the acquisition of NBC by a low-end mom and pop cable company, much like what "they" were years ago.  It makes me shudder when I think that (as a kid) my favorite TV network was NBC, and now it's owned by the most hated customer-service company in the nation.

0

0

user_1t3s67

Contributor

 • 

14 Messages

3 years ago

Same here. Have tried Chrome and Edge, cleared cache multiple times, restarted router...no luck.

1

sjal

Frequent Visitor

 • 

32 Messages

@wjfarrell​ 

I did what some other members have said to do and that is to log in (Or create another user ) from you list of users....Believe it or not it worked and I'm not really that tech savvy.  I used it from the Chrome Browser.....Believe it or not it worked.....Good luck.....I still have not heard anything from Infinity on whats going on.....Good Luck

3 years ago

0

Brad4d8

Visitor

 • 

3 Messages

3 years ago

Well, as others have said, I cleared the cache, tried Chrome, Firefox, Edge on different PCs and an Android phone, no luck. Then following the success of some poster went to an unused secondary account and it works. Pain to have to do it that way, though 

3

user_97ef02

Visitor

 • 

5 Messages

@Brad4d8​ There is strength in numbers.  Remember how you feel and when this is said and done.  We should all get together and DEMAND AT LEAST A $50 CREDIT IF NOT $100!!!!!  Since we are "IMPORTANT" CUSTOMERS they should gladly give us a REFUND TO SHOW THEIR "APPRECIATION".  My cable bill is $213 a month and like all of you I need this aggravation like a hole in the head!!!  For your HEALTH you should AVOID STRESS.  If you use Comcast the mental anguish it causes is DETRIMENTAL TO YOUR MENTAL HEALTH. 

3 years ago

user_f44c3c

Visitor

 • 

6 Messages

It's inconvenient and beyond irritating, but if you log out of your main acct and sign in under secondary acct it works.  Still doesn't address the problem, but gets you streaming again.

3 years ago

0

CCOtto

Problem Solver

 • 

497 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

carjam3210

Regular Visitor

 • 

11 Messages

3 years ago

Anyone have a fix yet? So sick of getting that error!!

2

0

larissaej

Frequent Visitor

 • 

35 Messages

@carjam3210​ I created a new user at the "member" level using the primary account.  Some people have had luck logging in with old accounts that they haven't used in awhile.

You do need to be a primary user to create a new account though.  No solution/fix for primary/manager accounts.  My primary/manager accounts are both still locked out.

3 years ago

user_f44c3c

Visitor

 • 

6 Messages

It's inconvenient and beyond irritating, but if you log out of your main acct and sign in under secondary acct it works.  Still doesn't address the problem, but gets you streaming again.

3 years ago

0

gpf1

Frequent Visitor

 • 

9 Messages

3 years ago

Yes indeed logging in with a different account worked and is a good workaround for trying to stream from my workstation running Windows 10 and using Microsoft Edge. I spent over 3 hours yesterday with tech support and finally one of them told me it's a known problem and they'll text me when it's fixed. I'm just surprised that they haven't been able to fix it yet and maybe it is the Ruskies. It works fine on my iPhone 6S using the Xfinity Stream app and also on my Roku TV using Xfinity Stream Beta.

1

user_0390e0

Visitor

 • 

10 Messages

@gpf1​ , if you scroll through TVAPP-00114, by 'known problem' they're talking literally years.  And they still don't train their customer reps to recognize it and send it up to the next level, and they still don't have a standard fix for it.

3 years ago

user_2c9d7b

Visitor

 • 

4 Messages

3 years ago

Just another paying party getting the TVAPP-00114 on my computer, tried the cache suggestion, tried different browsers.

I feel like we are being ignored and are being screwed by the Xman...

0

6151946

Regular Visitor

 • 

3 Messages

3 years ago

The problem started on Thursday - which coincides with the start of March Madness. NCAA site allows anyone with an Internet account to watch all games. Viewer needs to identify their ISP and/or cable provider to log in.  Xfinity subscribers can watch all of the games on their PCs/tablets/phones using this connection. I suspect that in interfacing with the NCAA / CBS streaming servers, Xfinity corrupted the interface to their user community. I can access the NCAA site with my iPad, but the response is that I do not have a Xfinity TV license to watch games. It would be helpful if someone from Xfinity would investigate or rebut this solution.

0

user_bcb18c

Visitor

 • 

3 Messages

3 years ago

Everyone that is having this problem should call 1888 266-2278 and see if you get a run around.  :)

1

kaberg

New Poster

 • 

9 Messages

@user_bcb18c​ why this number it goes to a small satilite site in mich ..not a good number at all!

3 years ago

0

pcwengros

Visitor

 • 

1 Message

3 years ago

After calling Comcast several times about this I found a somewhat solution in here.  I could not stream using the primary account so I added a new account and checked the last box to only enable streaming.  Now I just use that account to stream.  Works great but all this is because of a coding error by Comcast.  Wish they would fix it.

0

0

windtree4

New Poster

 • 

4 Messages

3 years ago

Happening to me also.  Tried the various suggested fixes with no positive resolution.  Pathetic. What happened so suddenly that caused this issue in the first place?  Especially vexing as I was planning to watch March Madness streaming.  WTF?

0

0

windtree4

New Poster

 • 

4 Messages

3 years ago


Happening to me too.  What happened to cause this issue in the first place?  Very poor management in my opinion.  None of the various "fixes" work.  Thanks for ruining March Madness that I had planned on streaming live.

1

0

sjal

Frequent Visitor

 • 

32 Messages

@windtree4​ 

I did what some other members have said to do and that is to log in (Or create another user ) from you list of users....Believe it or not it worked and I'm not really that tech savvy.  I used it from the Chrome Browser.....Believe it or not it worked.....Good luck.....I still have not heard anything from Infinity on whats going on.....Good Luck

3 years ago

user_3fc0f3

Visitor

 • 

1 Message

3 years ago

This problem just started for me 3/17/2022.  Like everyone else.  I've tried everything!  Where is COMCAST?!

3

sjal

Frequent Visitor

 • 

32 Messages

@user_3fc0f3​ 

I did what some other members have said to do and that is to log in (Or create another user ) from you list of users....Believe it or not it worked and I'm not really that tech savvy.  I used it from the Chrome Browser.....Believe it or not it worked.....Good luck.....I still have not heard anything from Infinity on whats going on.....Good Luck

3 years ago

0

WiFi_Cowboy

Visitor

 • 

14 Messages

@user_3fc0f3​ Agreed, I know others have had this for awhile but that when it started for me also.

3 years ago

0

CCMichelle

Problem Solver

 • 

788 Messages

Thanks for taking the time to reach out to us regarding your streaming issues. I know how frustrating this can be when you have a feature included with your services and it is not working correctly. We are aware of this issue and we have a team of engineers working to resolve this. I would like to dig into this a little further with you, can you please reach out to us through private message with your first and last name, name on the account if different and service address. 

 

Ensure you are first signed in, then you will see an icon at the top right of your page. 
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I no longer work for Comcast.

3 years ago

0

bmwser

New Poster

 • 

2 Messages

3 years ago

This is disgusting!  Same issue with no computer streaming here. 

All TVs work.  Ipad & Iphones work.  One computer in the house works.  Mine DOES NOT.  I have been a Comcast / Xfinity customer for 18 years.  I figure $48,000 in monthly premiums over that time.    Many offers from competitors to switch.  Maybe it's time to change if they can't figure this out for me;  QUICK.  

After two hours, spoke with their security department 888-565-4329.  Opened a ticket:  CR030084709. 

If Xfinity is serious about keeping their loyal customers, I hope they even take the time to read and respond to this (probably won't). You have my contact information:  Steven [Edited: "Personal Information"]

(edited)

1

0

CCDanny

Recognized Contributor

 • 

238 Messages

@bmwser I can understand the frustration with the issue regarding the streaming issue on your computer and would like to know a bit more about the issue. You said one computer in the home works, yet yours doesn't. Are the computers running the same operating system, same browser, are you using the same Xfinity ID/login on both computers? Anymore information would be most helpful. 

 

I no longer work for Comcast.

3 years ago

0

dreagan2

Visitor

 • 

1 Message

3 years ago

Called Xfinity after 30 minutes discussing with operator and at my insistence asked supervisor who confirmed this a known issue on their side..she didn't offer any alternative or work around...I'll try to set up another user as others have done 

0

0

user_50f87a

Visitor

 • 

2 Messages

3 years ago

Xfinity has dropped the ball!!

1

user_bcb18c

Visitor

 • 

3 Messages

@user_50f87a​  xfinity they didn't drop the ball this is just a ploy to cut back on bandwidth.  :(

 

3 years ago

forum icon

New to the Community?

Start Here