Error TVAPP 00381

Here is the strange thing.  I was able to watch my program through the Xfinity Stream app on my phone & then mirror the content to my TV.  After many attempts of resetting my gateway & turning my TV off & on nothing seemed to work. The strange thing is that I was watching my program & then the TV started to buffer & then I got the error code TVAPP 0281.  I tried to restart the connection several times with no luck. Then I tried to watch a recorded program & I got the error code TVAPP 0381,  It was VERY FRUSTRATING as it made me hate my decision to depend upon the ability to stream live TV. The amount of streaming issues & buffering - even with Xfinity WIFI extenders - has made me consider going back to satellite TV or a cable box for reliability.  I came to this forum in an effort to understand what these error codes meant & how I could correct them.  Unfortunately no one has been able to help.  Not a good look for Xfinity. 

I completely understand the frustrations, it certainly is not what we want for our customers @katndenver! We want to ensure you have a stable connection for streaming your cable content. Have you attempted to clear the cache on the Xfinity Stream App on your device? How is the internet connection overall within home? Are you having the streaming concerns on all devices within the home? 

I am getting ready to travel so I don't have time to answer all of your questions.  I got the streaming to work but it still buffers alot.  I am not sure how to clear the cache on my Xfinity stream app on my device but perhaps I will grab a beer & try to figure that one out. I musty say that a cable was much easier than streaming.

I'm glad to hear you got it to work inj some capacity and hope your travels are going well! Clearing the cache for the app on your device will depend on the type of phone you're using. Is it an Android or Apple phone?