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user_c6de26
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Wednesday, February 2nd, 2022 12:15 AM

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Error: TVAPP 00116

I have the same problem when trying to go from one TV to another to watch a rented movie same message on a Samsung smart TV.

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3 years ago

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This post was created from this comment on different post
XfinityThomasC

Official Employee

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2.5K Messages

3 years ago

Hello @user_c6de26! Are you still having this issue? I'm not finding the error type in my search. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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