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user_ba3tyr
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2 Messages

Tuesday, July 23rd, 2024

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Error tv app-00287

I've been getting the error tvapp-00287 for weeks I'm connected to my home wifi. I've uninstalled and reinstalled the streaming app it's well as restarted my modem and nothing works it's been 3 weeks and 3 smart tvs and a roku device as well as an iPad just keep getting that error. Fix the streaming app please. I'm ready to dump xfinity and go somewhere else

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Updated 

1 year ago

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XfinityOrlandoM

Official Employee

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2.5K Messages

1 year ago

@user_ba3tyr

 

 

 

Thanks for reaching out! I would not be happy if I was not able to stream my services via the Xfinity streaming app, let's get this resolved for you,  please send me a direct message

 

To send a direct message:

Click "Sign In" if necessary

  • Click the "Direct Message" icon in the upper right - it looks like a chat bubble
  • Click the "New message" (pencil and paper) icon just to the right of Conversations
  • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

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user_ba3tyr

2 Messages

It's working for now 

1 year ago

0

XfinityKei

Official Employee

 • 

1.9K Messages

@user_ba3tyr This is great news! I'm glad to know your issue with the streaming app are resolved. If you need anything else please don't hesitate to create a new post for us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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