Hello, and thank you for reaching out. We can check on your account to ensure it's set up for in-home streaming. We'll need to get an Entitlement Refresh signal sent over and provision your modem.
Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
CCStephanieK
Problem Solver
•
909 Messages
1 year ago
Hello, and thank you for reaching out. We can check on your account to ensure it's set up for in-home streaming. We'll need to get an Entitlement Refresh signal sent over and provision your modem.
Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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