AKFG2019's profile
AKFG2019
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5 Messages

Wed, Jul 24, 2019 1:00 PM

Error ftde.xact.3321.1107296356

When I'm trying to lauch xfinity stream on my chrome browser running on a desktop with Windows 10. I'm getting the following error:

 

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)

 

What do I need to do to fix this ? I cleared the cache, enabled/disabled clone.....

 

Thanks

 

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AKFG2019

New Poster

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5 Messages

2 y ago

I figure out the problem.  I installed an extension called "Privacy Badger" on Chrome which blocks access to doubleclick.com and other ad sites. Once I disabled the extension, the site started working fine. 

Rustyben

Expert

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24K Messages

2 y ago


@AKFG2019 wrote:

When I'm trying to lauch xfinity stream on my chrome browser running on a desktop with Windows 10. I'm getting the following error:

 

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)

 

What do I need to do to fix this ? I cleared the cache, enabled/disabled clone.....

 

Thanks


try using a smart phone/tablet in the same physical area and connected to same wifi.

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AKFG2019

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5 Messages

2 y ago

Tablet and smartphone both work.

Rustyben

Expert

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24K Messages

2 y ago


@AKFG2019 wrote:

Tablet and smartphone both work.


go into your network settings (laptop/desktop) and check to see what DNS server is being used. this is a windows PC not *nix right? did you try the chrome browser (has flash built in)?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
AKFG2019

New Poster

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5 Messages

2 y ago

Yes Windows 10.

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