debwinters's profile

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Sun, Mar 31, 2019 1:00 PM

Error fade.provision.accountMismatch

I recently moved to a new house and changed my xfinity plan from internet only to tv, voice, and internet.  I am attempting to use xfinitystream to watch tv using my computer (iMac) and receive the above referenced error code.  I believe it may be because of confusion between my old and new account.  

 

In reading forum posts from others that have had similar issues, it sounds like I need someone at xfinity to help behind the scenes.  Is there anyone I can private message to have this issue resolved?

 

Debrah Winterstein

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Rustyben

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24.1K Messages

2 y ago


@debwinters wrote:

I recently moved to a new house and changed my xfinity plan from internet only to tv, voice, and internet.  I am attempting to use xfinitystream to watch tv using my computer (iMac) and receive the above referenced error code.  I believe it may be because of confusion between my old and new account.  

 

In reading forum posts from others that have had similar issues, it sounds like I need someone at xfinity to help behind the scenes.  Is there anyone I can private message to have this issue resolved?

 

Debrah Winterstein


you can call 800-Comcast and select billing. ask the agent to fix your current username to point only to your current address/account number.

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