Error fade.provision.accountMismatch

I recently moved to a new house and changed my xfinity plan from internet only to tv, voice, and internet. I am attempting to use xfinitystream to watch tv using my computer (iMac) and receive the above referenced error code. I believe it may be because of confusion between my old and new account.

In reading forum posts from others that have had similar issues, it sounds like I need someone at xfinity to help behind the scenes. Is there anyone I can private message to have this issue resolved?

Debrah Winterstein

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Rustyben

Expert

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24K Messages

2 y ago

@debwinters wrote:

I recently moved to a new house and changed my xfinity plan from internet only to tv, voice, and internet. I am attempting to use xfinitystream to watch tv using my computer (iMac) and receive the above referenced error code. I believe it may be because of confusion between my old and new account.

In reading forum posts from others that have had similar issues, it sounds like I need someone at xfinity to help behind the scenes. Is there anyone I can private message to have this issue resolved?

Debrah Winterstein

you can call 800-Comcast and select billing. ask the agent to fix your current username to point only to your current address/account number.

0

Xfinity Stream Website

debwinters

Error fade.provision.accountMismatch

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Rustyben

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