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Error fade.provision.accountMismatch
I recently moved to a new house and changed my xfinity plan from internet only to tv, voice, and internet. I am attempting to use xfinitystream to watch tv using my computer (iMac) and receive the above referenced error code. I believe it may be because of confusion between my old and new account.
In reading forum posts from others that have had similar issues, it sounds like I need someone at xfinity to help behind the scenes. Is there anyone I can private message to have this issue resolved?
Debrah Winterstein
Rustyben
Expert
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24.6K Messages
6 years ago
you can call 800-Comcast and select billing. ask the agent to fix your current username to point only to your current address/account number.
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