mahlmann65's profile

Regular Visitor

 • 

3 Messages

Sun, Jan 13, 2019 7:00 AM

Error createDrmSession.403-102

I am a new Xfinity customer, I went with Xfinity because I understood I could use my existing Roku devices to stream TV.  I have successfully authorized 2 Roku devices (Premier+ & Ultra models) unfortunately a 3rd device (Premier+ model) is giving the following error: Error createDrmSession.403-102.  This error is presented whether the device is wired to the LAN or on wifi.  I have noticed the device that is NOT allowing authorization is Premier+ Model #4630X while the Premier+ Model that is working is #4630RW - both have the same software version.  Do you have any thoughts as to why one Premier+ would successfully connect while the other will not?

 

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@mahlmann65 wrote:

I am a new Xfinity customer, I went with Xfinity because I understood I could use my existing Roku devices to stream TV.  I have successfully authorized 2 Roku devices (Premier+ & Ultra models) unfortunately a 3rd device (Premier+ model) is giving the following error: Error createDrmSession.403-102.  This error is presented whether the device is wired to the LAN or on wifi.  I have noticed the device that is NOT allowing authorization is Premier+ Model #4630X while the Premier+ Model that is working is #4630RW - both have the same software version.  Do you have any thoughts as to why one Premier+ would successfully connect while the other will not? 


do you have X1 set top box(es) in your home hooked up to service and that are working?

Regular Visitor

 • 

3 Messages

2 y ago

I do not have any set top boxes that was the point of my selecting Xfintity - I should be able to use the Roke devices I already owned.

Rustyben

Expert

 • 

24K Messages

2 y ago


@mahlmann65 wrote:

I do not have any set top boxes that was the point of my selecting Xfintity - I should be able to use the Roke devices I already owned.


thank you for the answer. Since you only have the Instant TV service you are limited to 2 total streaming devices at the same time. improperly closing (an example) a web browser with an active stream TV website will take one of the two slots leaving only one. once you have 2 devices streaming any attempt to stream the third device will fail. Could that be the problem?

New Poster

 • 

1 Message

2 y ago

My Roku Express loaded xfinity streaming app fine , however several days later I installed a Roku streaming stick on another tv, on the wireless network, and I received the error messages everyone is receiving, when attempting to install the xfinity app.  Somewhere, on a forum I read to delete the xfinity app and go to apps on the Roku and then reinstall it. Next step ( most important) scroll to the app and press the star button on your Roku. The authorization process will begin and instead of receiving a ‘success’ response after entering the code on a pc, you will be promoted to enter user name and pw, and then the app will be installed completely.

 

New to the Community?

Start Here