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5 Messages
Thursday, September 7th, 2023 10:31 PM
Closed
Error code TVAPP-00287 tried rebooting, resetting and nothing works
Responses
Official Employee
•
137 Messages
1 year ago
Hello, @user_91b9e9. It's definitely frustrating when something doesn't work the way it should. Please allow me to take a look into this for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
Visitor
1 Message
@XfinityEsteban I am on my desktop and I am not even seeing the DM icon when going to "https://forums.xfinity.com/direct-messaging", and why is there not a single post here mentioning that this DM route has worked for them????
XfinityEsteban
Official Employee
•
137 Messages
1 year ago
Hello, @user_91b9e9. It's definitely frustrating when something doesn't work the way it should. Please allow me to take a look into this for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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