snickersbc's profile

Regular Visitor

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3 Messages

Thu, Apr 18, 2019 4:00 PM

Error Code: FTDE.provision.accountmismatch

I have cleared cache and cookies and it still does not work.

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Responses

Regular Visitor

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3 Messages

2 y ago

This is the only account that I have had with Xfinity.

Rustyben

Expert

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24K Messages

2 y ago


@snickersbc wrote:

I have cleared cache and cookies and it still does not work.


did you have a previous account that used ths same username that you use to sign in to the streaming site?

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Rustyben

Expert

 • 

24K Messages

2 y ago


@snickersbc wrote:

This is the only account that I have had with Xfinity.


did you try accessing stream TV using a smart device (phone/tablet) to see if the username is working at all?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

2 y ago

I can verify that the login and the app works fine on my tablet, but not on my pc or laptop.

Rustyben

Expert

 • 

24K Messages

2 y ago


@snickersbc wrote:

I can verify that the login and the app works fine on my tablet, but not on my pc or laptop.


a comast employee will have to check the provisioning problem on your Roku. they will normally respond within 72 hours of your initial post.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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