MrPanther's profile

Regular Visitor

 • 

3 Messages

Sun, Nov 17, 2019 12:00 PM

error code 214000

I have windows 7 and internet explorer. The last three months when i try an open up a news video

file it is blocked with this error code 214000.

I have up dated adobe flash to no avail. I have called comcast and they say its an engineering problem between comcast and internet exployer.

May I ask for some advice?

Thank you and have a nice holiday.

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Accepted Solution

Rustyben

Expert

 • 

24K Messages

2 y ago


@MrPanther wrote:

I have windows 7 and internet explorer. The last three months when i try an open up a news video

file it is blocked with this error code 214000.

I have up dated adobe flash to no avail. I have called comcast and they say its an engineering problem between comcast and internet exployer.

May I ask for some advice?

Thank you and have a nice holiday.


it may be related to end of life for windows 7 on 14 January 2020. you can use your windows 7 key authorized computer to upgrade free to the same level of windows 10. some old CPU's and motherboards may need an upgrade. 

I am not a Comcast Employee.
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BruceW

Gold Problem Solver

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22.4K Messages

2 y ago


@MrPanther wrote: I have windows 7 and internet explorer. ...

When I try to open https://www.xfinity.com/stream in Win 10's IE11 I get this message:

XsBrowsers1.png

 

Have you tried a different browser?

Regular Visitor

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3 Messages

2 y ago

Thank you for your answer. Microsoft informs me that xfinity is the problem. Xfinity tells they are working on the problem. Thank you once again for your help.

 

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