1 Message

Monday, June 24th, 2024

Closed

error 243

My Xfinity Stream app is returning an error 243 but only on NBC leaving me unable to access that station.  It's been going on for about 3 weeks now.  I've done all the fixes I know to do.  Help appreciated!

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Official Employee

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2.5K Messages

1 year ago

 

user_h5dj82 I would be happy to see what is going on with the error you listed, and help troubleshoot what is going on. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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