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1 Message

08/14/2026 11:46 AM

Error 1001

how do I fix playback issue 1001

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Official Employee

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3.3K Messages

1 month ago

 

user_1b8dyq Hi there! We suggest restarting your modem by pulling the power cable out for about 30-seconds and then plugging it back in. After you are back online, please try the Xfinity Stream App again, and if you're still having issues, please let us know.

 

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