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Thursday, February 12th, 2026 2:56 PM

ENT-22019

I continue to get "ENT-22019" message when trying to play a movie trailer.

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Official Employee

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2.6K Messages

14 hours ago

@user_t52fj0 Thank you for making us aware that you're getting this error message when attempting to watch a movie. I would be more than happy to help find a solution to this problem you're experiencing.

 

Is this movie on "Live" TV, On Demand or something you purchased? Also, is this on a cable box, Xfinity Stream app or online?

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