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Friday, October 27th, 2023 10:31 PM

Emergency Amber Alert Keeps Playing

An amber alert which had been closed keeps playing on my xfinity stream app on app my tvs.  When I turn on xfinity stream the old amber alert plays then freezes on the last screen.  Happens after about 5 min of having the TV on...makes it unwatchable

Official Employee

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920 Messages

4 months ago

Thanks for connecting with us in our community, @user_nk97tf. We are sorry to hear about the trouble with the Xfinity Stream app. Have you attempted to troubleshoot by unplugging your cable box or sending the cable box a signal through the Xfinity App? This would reset the device, so it receives the update.

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