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liliwings
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79 Messages

Monday, June 3rd, 2024 8:24 PM

Email from Xfinity.com account suspended

Hi I got an email from Xfinity.com saying there was an issue with my payment and my account has been suspended.  The person who pays the bill had made a payment 2 days prior. I finally was able to outsmart the system and talk to a human being on the phone.  He was totally unhelpful.  Idk if the email came from comcast.  None of the text chat agents knew if it was real or fake. So I’m turning to customers here to give your feedback.  
thanks. Screenshot below. Notice the address is Xfinity.com

 

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Updated 

4 months ago

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liliwings

Contributor

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79 Messages

6 months ago

I got a similar email from Xfinity.com.  I tried calling comcast but was unable to get past the autobot.  I texted a few times to no avail.  Finally I was able to schedule a callback. The person was completely unhelpful.   No one at comcast could tell me if this email was real.  The email address was a valid Xfinity address.  A payment had bern made two days prior. So it seemed valid. 

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XfinityMarcus

Official Employee

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996 Messages

6 months ago

@liliwings thank you for using the Community Forum and bringing this issue to our attention so that we can help make sure as many customers as possible are aware of this issue. We do recommend you reach out to our Customer Security Assurance team in order to help them combat issues like this moving forward.

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liliwings

Contributor

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79 Messages

thank you. Believe me I tried.  I asked to speak with someone from that department but of course was denied.  Finally I gave up.  It’s impossible to get answers from comcast.  I finally just gave up.  I’ve started looking for someone to hire so when comcast drops me I’ll already be set up with a new system.  Too many hours wasted on this. Comcast is the most senior unfriendly corporation.  Thanks. No need to respond. I gave up 

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6 months ago

0

XfinityThomasA

Official Employee

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1.7K Messages

 

Thank you for your feedback, liliwings. Our team can help with all things Xfinity. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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celestyne

1 Message

Thomas,

There is no direct message icon at the top of this forum. Liliwings and I have issues that need to be addressed outside of your automated system regarding numerous emails about account suspension. At this point, your team should be reaching out. The hoops and hurdles we've both had to go through to even get to this point are entirely unacceptable. I've taken screenshots of this conversation and the many others already listed similar to this, so if my account gets suspended for the reason that I can't even get a real person to tell me, I'll have proof that I've done my due diligence in reaching out to you regarding this matter. 

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5 months ago

0

XfinityEva

Official Employee

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1.3K Messages

 

celestyne 
 Thank you for reaching out about this. Have you been able to log in to your account (not directly from the email received) to view any notifications? 
 
 
This post goes into great details what to look out for and how to report this properly. 
 
If you are not able to sign in to your account or have any other issues, you may need to create your own post first. This is only on the first time after your first post you should be able to see the direct message icon. 
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_311wtg

3 Messages

5 months ago

I received a few of these. They are scam.  If you tap on the email in the from section where it says Xfinity.com, it actually isn't from Xfinity. I've deleted my trash mail, but when i clicked on mine, it was some weird actual email.

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user_3qe26c

1 Message

4 months ago

I have received similar messages and double checked my auto payment is valid and the credit card is up to date.  When I click the sender's address, it shows up as [Edited: "Personal Information - Email Address"].   I tried to search that on the internet but no luck....

What a pain.....similarly I tried to contact xfinity and finally gave up after waiting too much of my time.

(edited)

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