Visitor
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1 Message
[Edited: “Personal Information”]
Oh yes I'm trying to watch TV on Xfinity stream but every time I try to do it it tells me screen monitoring turn off
Visitor
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1 Message
Oh yes I'm trying to watch TV on Xfinity stream but every time I try to do it it tells me screen monitoring turn off
XfinityMelinda
Official Employee
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345 Messages
1 hour ago
Hello @user_7atnew, and thank you for reaching out on our Xfinity Community Forum. We'd be happy to help! Are you still experiencing this issue with the Xfinity Stream app?
If so, you may find it helpful to use the Xfinity app and work with our Xfinity Assistant, which can help troubleshoot many common Xfinity Stream issues.
Based on the error you're describing, it may be related to the app not recognizing your device as being connected to your in-home Xfinity WiFi network. This can sometimes occur if there are multiple Xfinity accounts associated with your address or if the device is not connected to the correct home network. For more information, please review: https://www.xfinity.com/support/articles/tvapp00101.
Please let us know if you're still needing assistance, and we'll be happy to help further!
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