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Saturday, August 17th, 2024 11:38 PM

[Edited: "Personal Information"] someone tampered with the outside box

all the wiring has been pulled out, cover removed, at [Edited: "Personal Information"]

Official Employee

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907 Messages

3 months ago

Hey there, user_hs4ws6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Oh man, I am sorry to hear about the troubles with the connection box outside your home. We can certainly submit a ticket on your behalf and ensure it is repaired as quickly as possible. 

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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