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user_j9swnq
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7 Messages

10/27/2026 9:07 PM

DVR'd programs missing from recordings

When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days.

I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?

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2 hours ago

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XfinityJohnG

Official Employee

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3.3K Messages

2 days ago

Thank you for reaching out here about the issue with those recordings. If you are still experiencing an issue with that we will be happy to look further into that. Have you already cleared the cache and cookies on your device to see if that resolves that issue?

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user_j9swnq

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7 Messages

I tried everything and nothing worked. I called and spoke with a Comcast rep. A technician is coming out to replace my X1 TV box with DVR which is 10 years old.

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2 days ago

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XfinityRaf

Official Employee

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1.6K Messages

Thanks for letting us know. When is the tech appointment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_j9swnq

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7 Messages

Tomorrow, Friday October 30th

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2 days ago

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XfinityJohnG

Official Employee

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3.3K Messages

Okay, we will be happy to check back in with you here tomorrow to make sure that was resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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XfinityRaf

Official Employee

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1.6K Messages

How did your tech appointment go @user_j9swnq?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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22 hours ago

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user_j9swnq

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7 Messages

2 hours ago

Sounds good. Thanks!

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