DVR Space

@XfinityDanielC​  Your link did not work but that is OK - I think I found the information about the streaming app guide use.  Everything works  but I am still confused why all recorded shows are not mirrored on the x1 dvr and on the streaming app.  I assume all recordings that are visible on the streaming app are on the cloud dvr or you would not see them.  The ones that are visible on the x1 dvr but not on the could must only be on the dvr hard drive.  Back to one of my original questions - is there any way to move a recording visible on the x1 dvr to the cloud so it can be seen on the streaming apps?  The cloud drives used on computers allow you to see which files are on the hard drive of the computer and which files are on the cloud drive.  You can also "sync" files or mark the as available on the computer if you do not have internet access.  In other words, the cloud drive is just another drive on the computer only accessible with internet access but you see it as a separate drive and can move files from the computer hard drive to the cloud drive or vice versa.  Maybe only the system programmers really know how all this works.  Having used/programmed computers for many years I am curious and wanted more control over our recorded programs.  Not a big deal...  I appreciate your responses and help. 

When a recording initially records it should record to the cloud as well. In some situations it records locally on the DVR only and will not allow the system to sync after and add it to the cloud. I would be happy to look into this more for us to see if there is an issue with the way the program is recording to the DVR/cloud. Have you seen the cloud recording missing on specific shows or networks? 

It is more complicated than that.  About 10 days ago many of our recorded shows disappeared on the wireless set top boxes but most were still on the dvr listing of recordings.  I fixed that by replacing the cable that goes to the x1 dvr.  Immediately, all recordings synced to the wireless set top boxes but we cannot see all of them on our streaming apps.  When we record new shows we do see them on the streaming apps.  So, I guess the "problem" with the cable and not syncing to the set top wireless boxes and streaming app caused all of this.  You have answered my question about not being able to sync manually and this is not really a problem - more curiosity on my part....  Thank you.

You're welcome. I wish I had a solution for you with those missing recordings. You can try a sync DVR in the settings of the DVR, but if those programs are not on the cloud already, but will not help. 

I was hoping that I would be able to tell you how to check for the cloud indicator, but I think they removed that icon. It's been a while since I have paid attention to that I guess I never noticed the update. If you would like I can poke around some more for it and take a look at the backend for the recordings. Send me you name and service address by direct message if you want me to look more into it. 

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It's OK.  All is working except for some recorded programs not showing on the stream app on our tablets and laptop.  I think it is better to adhere to the "if it works, don't fix it" principle......

Thanks.