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Reenler
Expressive Exchange
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39 Messages

Tuesday, October 12th, 2021 1:48 AM

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DVR sound issues

I am so tired of sound issues with the DVR on ipad.  Recorded the Voice last week and played it back tonight...no sound.  Tried restarting...still no go.  This is not the first time this has happened.  Lots of times when shows only have about 2-5 minutes left the sound will go out.  I don't like having to watch On Demand...for how much I we are paying it is so annoying to not be able to fast forward.

Don't know if this matters but the ipad has 225 GB free.

Question

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Updated 

3 years ago

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user_c6443d

Visitor

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2 Messages

4 years ago

This is happening with me as well both on the xfinity app and on the website.

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XfinityMarcos

Official Employee

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2.3K Messages

4 years ago

Hello, @Reenler, I'm sorry to hear you're having issues with the sound for that recording of The Voice. My girlfriend loves that show, so I can imagine how you felt when you couldn't hear the sound of that. On-Demand is pretty great for watching shows and catching up, but the commercials do get tiring, so I get why it's not your go-to. I'd love a chance to help get this turned around for you and find a fix once and for all. Is this the only recording you've experienced this issue with recently? Are you able to test if other recordings on a different network give you the same issue? Are you able to access that same recording on different devices and access sound? 

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Reenler

Contributor

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39 Messages

@XfinityMarcos  Thank you-This is not the only program this has happened to. And I can watch it just fine on the TV.  All the sound issues happen when watching on the ipad.  But sometimes watching on the TV is not only inconvenient but not possible.

4 years ago

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CCStephanieK

Problem Solver

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909 Messages

Can you please check to ensure the iPad has the latest firmware and the Xfinity Stream App is up to date? When you watch from the iPad, does the same issue occur when going to the stream website vs using the stream app? 

I no longer work for Comcast.

4 years ago

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Reenler

Contributor

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39 Messages

Thanks.  I only use the app...next time I will try on the website. And yes everything is updated.

4 years ago

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XfinityMarcos

Official Employee

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2.3K Messages

@Reenler, thank you for confirming your update and for taking the time to check the stream web browser. When will you be able to check that? I can follow up with you to see how things went. Either way, I'm in your corner on this. I use usually watch a DVR'd show every day, so I can imagine how you've been feeling. 

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4 years ago

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Reenler

Contributor

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39 Messages

@XfinityMarcos  Sorry just saw this...I will try it tonight.

3 years ago

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user_7a74b9

Visitor

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1 Message

3 years ago

I have the same issue when watching a show on my DVR with an iPad and sound drops for no reason. So frustrating

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user_e0d38f

Visitor

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5 Messages

3 years ago

Me too! All of the movies I have recorded lose sound after 28 minutes in when watching on my iPad or iPhone. ALL OF THEM!! Makes all of the recordings useless! 

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