I pay to much [Edited: "Profanity"]. Money to not be able to watch shows that I have recorded during the day while I’m out! This crazy to me but you guys don’t have a problem with taking my money but can’t fix the [Edited: "Profanity"] problem that’s been going on for 2 days now!!!
XfinityRay
Official Employee
•
3.7K Messages
5 hours ago
Hi there, @user_80ufpa! Thanks for taking the time out of your day to reach out about the DVR recordings in the Xfinity Stream app. I understand that is frustrating to not have your content when you have time to enjoy it. We have been assisting some other customers with this same issue. We are currently going through the troubleshooting steps so we can open tickets for our engineers. This gives them specific examples as they research and implement a fix.
Can you tell me what type of device you are using to access the Xfinity Stream app?
If you have a TV box, have you tried to sync the DVR? (Press the Xfinity button on your remote, select the gear icon (Settings), navigate to Device Settings, scroll down, and select Sync DVR.)
Do you see older recordings, just not the new ones, or are they all gone?
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