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user_klh95
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Sunday, March 30th, 2025 4:32 PM

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DVR recordings not showing on Stream app

I can only see 6 newest recordings on the stream app! I am in my home, on my home network and can't see my recored shows, that were there yesterday and are showing on my DVR. I've done a sync from  my X1 box and uninstalled/reinstalled the app. Reset my modem and unplugged the dvr box, nothing helps.  I'm not paying hundreds of dollars for my shows to be held captive on the box. I want this fixed!

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1 year ago

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XfinityThomasC

Official Employee

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3.5K Messages

1 year ago

Hello, @user_klh95

Sorry for this inconvenience. May I ask do you have available storage on your DVR for additional recordings? Are one of your recording settings to hold a recording until available storage is needed? Did you download the recording on your DVR to the Stream app.

 

Download a recorded program
To download a recording directly to your mobile device, find the recording you want and tap Download. Downloading the program will save a local copy for future use.
Once the download is complete, your program will show as downloaded under the Downloads color tile. You can view completed recordings either in a list or as a gallery using the toggles in the upper-right corner. You can also filter by Most Recent or Alphabetical.
Tap Watch to play back the recording.
To remove the program from your device, tap Return. Canceling or deleting a download starts the check-in process to let others in your household stream or download the content.
You'll see the Return Downloaded Recording message: "Are you sure? This recording will be removed from this device and returned to your DVR to watch on TV and other devices."
Tap Continue to confirm.

 

 

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user_klh95

4 Messages

Nothing is checked out, nothing is filtered. The shows just aren't on my app. I have 59 on the DVR!

I checked at the Xfinity store, I have DVR cloud in my bundle. He said there is no reason why they aren't showing up. 

1 year ago

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user_klh95

4 Messages

I also am only using 17% of my storage. 

1 year ago

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XfinityChristy

Official Employee

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2.9K Messages

Thank you for those details, @user_klh95. That sounds incredibly frustrating! I would be happy to take a closer look at your account and see where things are with your app and DVR service. To get started, please send me a direct message with your full name and address. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 year ago

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