4 Messages
DVR recordings not showing on Stream app
I can only see 6 newest recordings on the stream app! I am in my home, on my home network and can't see my recored shows, that were there yesterday and are showing on my DVR. I've done a sync from my X1 box and uninstalled/reinstalled the app. Reset my modem and unplugged the dvr box, nothing helps. I'm not paying hundreds of dollars for my shows to be held captive on the box. I want this fixed!
XfinityThomasC
Official Employee
•
2.4K Messages
7 days ago
Hello, @user_klh95
Sorry for this inconvenience. May I ask do you have available storage on your DVR for additional recordings? Are one of your recording settings to hold a recording until available storage is needed? Did you download the recording on your DVR to the Stream app.
Download a recorded program
To download a recording directly to your mobile device, find the recording you want and tap Download. Downloading the program will save a local copy for future use.
Once the download is complete, your program will show as downloaded under the Downloads color tile. You can view completed recordings either in a list or as a gallery using the toggles in the upper-right corner. You can also filter by Most Recent or Alphabetical.
Tap Watch to play back the recording.
To remove the program from your device, tap Return. Canceling or deleting a download starts the check-in process to let others in your household stream or download the content.
You'll see the Return Downloaded Recording message: "Are you sure? This recording will be removed from this device and returned to your DVR to watch on TV and other devices."
Tap Continue to confirm.
2
0