New Poster
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2 Messages
DVR recordings not accessible via Stream app
Only about 15 recordings are visible on the Stream app on our iOS devices & Roku, but 126 are visible on the TV set top box. Yesterday Comcast mistakenly switched our DVR package from 150 hours to 20 hours, then back to 150. Is this the problem, and how do we fix so all recordings are accessible via the Stream app?
XfinityAmira
Official Employee
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3.8K Messages
1 year ago
Hello @DH8! We appreciate you taking the time to reach out to our Forums regarding this recordings/DVR concern. My team is here to help and would be more than happy to look into this and double-check everything on our end. To ensure you have the correct Cloud storage, I would like to look at your account. Please send us a Direct Message to better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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