1 Message
DVR Recordings freeze but audio continues
On one of my smart TVs, our DVR recordings keep freezing when we try to play them after a few minutes but the audio keeps playing normally. I’ve tried to delete the app, reinstall, restart everything, same issue. How do you fix this??
XfinityThomasB
Official Employee
•
2.3K Messages
2 years ago
Hello user_48f3jo
Thank you for reaching out. Is this smart TV running the Xfinity Stream app through a Roku platform? Appreciate you getting us in the loop. Excited to help.
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