DVR playback in app bugs??

Every time I try to playback dvr episodes in the Xfinity stream app I experience issues. Specifically when I try to fast forward it glitches and jumps backward like 10 minutes. I literally can’t even get through an entire episode unless I sit through all the commercials. It’s 2025 why can’t I even fast forward without issues

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XfinityDuron

Official Employee

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374 Messages

20 days ago

Hello there @user_c4l68g I do understand how this can become frustrating. Have you tried deleting and reinstalling your app?

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user_c4l68g

Visitor

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3 Messages

Yes :(. Idk why it says I need to have 20 characters

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20 days ago

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XfinityThomasA

Official Employee

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3K Messages

user_c4l68g - Thank you for trying that troubleshooting step! Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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20 days ago

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Xfinity Stream Website

user_c4l68g

DVR playback in app bugs??

XfinityDuron

user_c4l68g

XfinityThomasA

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