DVR Play Back on Streaming App

When trying to play a DVR recording on my Samsung Galaxy S21  I get a the following error message.  Well that didn't go as planned. We're having trouble playing this recording. We checked for this program on Demand, but unfortunately it not available. Please try watching another program.  When I try on my laptop I get the same message with the following error message  (Error TVAPP-00381)  That error message number changes every time I try playing a recording. The one before was  (Error TVAPP-00281) /