Contributor
•
115 Messages
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates. It also does it on my Android phone with the Stream App for Android.
So it shows I've been watching 4 hours and 30 minutes on the meter but it's basically the end of the 1st quarter right now. And it starts at the beginning of the football game when I started recording near the end of the 1st quarter. And I can't fast forward or click "live" to get to where it's live.
Ya'll need to stop breaking things at Xfinity. See my picture below. The game started at a little over an hour ago Pacific time, and it shows I'm at the 4 hour 30 minute mark. LOL
Community Best Answer
XfinityDilary
Official Employee
•
3.9K Messages
13 days ago
3
jdawg90
Contributor
•
115 Messages
15 days ago
At least the error is honest LOL. Now I deleted that recording and started a new recording. And it starts from the same soup commercial but the meter works. But I had to fast forward to the point in the game I'd left off. Normally, when I hit "record" at 6:25pm, it starts the recording at 6:25pm. I guess now it loads the entire football game from the beginning? That's fine, maybe has something to do with the ESPN app we get "for free" through Xfinity, but it's got issues figuring itself out.
1
0
jdawg90
Contributor
•
115 Messages
14 days ago
It seems, given reading through the threads on this forum, this *should* be a known issue to Xfinity? That your web-based Xfinity Stream is fully dysfunctional and not working?
0
StockBoy
Contributor
•
33 Messages
7 days ago
this issue remains unfixed since August 26th (or earlier for some users who posted prior). and now it looks like posts "here" were deleted by comcast. only jdawg90's posts remain under this topic. one post that i was notified about by "following" this thread, suggested hiring a lawyer to get someone at comcast to care about this enough. that post has been deleted. hmmmm...
0
user_02159d
Visitor
•
1 Message
6 days ago
It's been two weeks and dvr on computer browsers still won't fast forward or rewind. Are y'all going to do something or do I have to switch cable companies?
7
User_AL2022
Frequent Visitor
•
14 Messages
1 day ago
Please issue a credit for one month of service to my account.
1
StockBoy
Contributor
•
33 Messages
20 hours ago
this post has been marked with "Community Best Answer" BUT it is still unresolved. whomever marked it this way, please undo that if possible because it "appears" to newcomers that this issue/problem has been resolved, when it definitely has not been resolved, or even described in technical detail to us unhappy users as to what caused the problem and why it is NOT being fixed at all for WEEKS, for windows users on a browser in the xfinity.com/stream website. thank you to all who keep posting about this live-recording playback control problem on windows/browsers.
0
0
mikecr
New Poster
•
15 Messages
15 hours ago
For what it's worth, I've been having the same issue with the streaming app since August too. I suspect everyone has this issue!
-MikeCR
0
sayheykid
Contributor
•
26 Messages
12 hours ago
Xfinity's handling of this known issue can only be labeled as DISGRACEFUL. I have been a Comcast subscriber for over 30 years.
0
0
User_AL2022
Frequent Visitor
•
14 Messages
11 hours ago
Pathetic, incompetent, dishonest, disgraceful and uncaring. I’ve been promised calls from Support that were never made. I’ve been told repeatedly that my issue has been resolved when it hasn’t. I’ve had my support tickets closed out multiple times when absolutely nothing was fixed. And then someone BOT there has the gall to ask me again what isn’t working.
0
0