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18 Messages
Wednesday, February 25th, 2026 5:12 PM
Diamond status is not showing in my account
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Official Employee
4.2K Messages
21 days ago
Thank you for reaching out @user_d9zqb9 What tier are you seeing? The tiers are by years or number of services. You can see the tier qualifications listed on the link: https://www.xfinity.com/membership
XfinityDena
Official Employee
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4.2K Messages
21 days ago
Thank you for reaching out @user_d9zqb9 What tier are you seeing? The tiers are by years or number of services. You can see the tier qualifications listed on the link: https://www.xfinity.com/membership
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