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user_x9k8bx
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Tuesday, October 21st, 2025 2:06 AM

Downloaded programs on iPad disappeared

Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. 
I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. 
help

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32 minutes ago

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XfinityAmandaB

Official Employee

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2.7K Messages

1 month ago

 

user_x9k8bx Thank you so much for reaching out for help with your downloaded content staying on your iPad. I have run into this before when a customers device did not have enough room to store the downloaded content. The downloaded content is not stored in the cloud; it is a local copy on your device. Have you checked the available memory on your iPad to make sure there is room for the downloaded content?

 

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