Download freezes after watching show

Mines been doing it as well.  I only DL shows to watch while I’m flying or cooped up in a hotel.  I tried watching the same show today at home as I did last night, 8/23/24, on an airplane and it froze in about the same place, 4 minutes in.  iPad as well, frozen video w/ sound.  Returned all shows too DVR, deleted the app, content and reinstalled.  Watched the same video mentioned at home w/o it freezing.  DLd videos and will try watching on a plane and hotel next time I’m out.

Hello, @cdk1 how are you? Hopefully overall your day is going well, and you're enjoying your service! Recordings on the go is hands down my favorite feature, and it's something that separates Xfinity from other providers. We will take the right actions to help, so you can get the most out your service. Returning the recording to the DVR can help and then redownloading them can help as well. I recommend giving this a try and testing the new recording on multiple devices. 

Hi,  I am also having problems with the downloads in the app.  I’ve downloaded and returned a show multiple times, but when I go to play the show it goes for about 10 mins then gives me a communication error.