Skip to main content
Mzuck28's profile
Mzuck28
1st Topic

Visitor

 • 

1 Message

10/27/2026 4:01 AM

DOUBLE PAYING

Hello, I am requesting a manual billing review and a full retroactive refund for a duplicate Paramount subscription on my account. My bill shows I have been double-charged $13.00 for 'Paramount+ with SHOWTIME' (cable add-on) and $13.99 for 'Paramount+ P' (digital app) simultaneously for over a year. The app menu itself actively blocks access with an internal systemic error stating the address already holds a package subscription, proving I have paid for a duplicate service I was structurally blocked from utilizing. Please escalate a manual credit balance ticket to reverse these accidental duplicate billing lines.

Question

 • 

Updated 

2 hours ago

11

1

0

Oldest First
Selected Oldest First
XfinityAmandaB

Official Employee

 • 

3.6K Messages

2 hours ago

 

Mzuck28 Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 

0

0

forum icon

New to the Community?

Start Here