DOUBLE PAYING

Hello, I am requesting a manual billing review and a full retroactive refund for a duplicate Paramount subscription on my account. My bill shows I have been double-charged $13.00 for 'Paramount+ with SHOWTIME' (cable add-on) and $13.99 for 'Paramount+ P' (digital app) simultaneously for over a year. The app menu itself actively blocks access with an internal systemic error stating the address already holds a package subscription, proving I have paid for a duplicate service I was structurally blocked from utilizing. Please escalate a manual credit balance ticket to reverse these accidental duplicate billing lines.