Visitor

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5 Messages

08/08/2026 11:02 PM

Disney+ Subscription

Hello!

So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their account, mine did. but the activation button wasn’t even under disney plus/hulu, also didn’t show any status, but when i went to manage subs it still said i needed to activate one, which can only mean the disney plus, because i activated peacock months ago.

any help would be so appreciated! I am not paying for disney plus if it’s included in my plan 

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Official Employee

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531 Messages

1 month ago

Thanks for taking time to post on our Xfinity Community Forums page, @user_lissylou. I'd like to do everything I can to help with the Disney+ Hulu activation issues. What happens when you sign in to Xfinity.com/yoursubscriptions?

Visitor

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5 Messages

@XfinityAbel​ 

Thank you for responding! this is what shows when i log in

(edited)

Visitor

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5 Messages

@XfinityAbel​ 

Also, when I click Add/Manage Subscriptions, this is what shows

Official Employee

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2.7K Messages

@user_lissylou Are you logging in with your Primary Xfinity ID? It should be the one associated with the account holder. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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5 Messages

@XfinityLinda​ 

yes!

Visitor

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5 Messages

@XfinityLinda​ 

i had the issue of activating disneyplus when i had renewed my plan months ago, i talked to xfinity multiple times and disney, eventually gave up bc it kept going no where, wanted to try again since i found this forum 😀

(edited)

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