Visitor
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1 Message
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
XfinityAbel
Official Employee
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349 Messages
22 days ago
Thanks for reaching out on our Xfinity Community Forums page, @user_i1oxyp. Currently, there is a known issue impacting Disney+ and Hulu activations. Our teams are actively working to resolve this as quickly as possible. Once the issue is fixed, impacted customers will be notified with next steps. We apologize for the inconvenience and appreciate your understanding in the meantime.
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Lf812
Visitor
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1 Message
8 hours ago
Having the same issue - my xfinity app shows the subscription is “active” but when I go to Disney+ it asks me to pick a subscription in order to watch content. Previously was able to login back in May of this year.
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