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user_i1oxyp
1st Topic

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1 Message

Thursday, May 28th, 2026 12:54 AM

Disney plus

I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you

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23 days ago

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XfinityAbel

Official Employee

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400 Messages

2 months ago

Thanks for reaching out on our Xfinity Community Forums page, @user_i1oxyp. Currently, there is a known issue impacting Disney+ and Hulu activations. Our teams are actively working to resolve this as quickly as possible. Once the issue is fixed, impacted customers will be notified with next steps. We apologize for the inconvenience and appreciate your understanding in the meantime.

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Lf812

Visitor

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5 Messages

26 days ago

Having the same issue - my xfinity app shows the subscription is “active” but when I go to Disney+ it asks me to pick a subscription in order to watch content. Previously was able to login back in May of this year. 

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XfinityAbby

Official Employee

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1.1K Messages

Hello @Lf812, are you able to log in on any mobile devices successfully? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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24 days ago

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Lf812

Visitor

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5 Messages

I can log in but it takes me directly to a page that says "you're one step closer to streaming" and then wants me to sign-up for a monthly plan. I had previously logged in on a SmartTV back in May and can still access it through that TV, but cannot access via any other TV in our home or our mobile devices. 

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23 days ago

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XfinityKei

Official Employee

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2.5K Messages

@Lf812 Have you tried using different email addresses you own to see if it's tied to a different email account like either your Gmail or Comcast.net email accounts?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 days ago

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Lf812

Visitor

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5 Messages

Yes, I have tried both Comcast.net and gmail accounts

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23 days ago

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Lf812

Visitor

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5 Messages

I just retried my gmail and it its working now but I had signed in both ways previously

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23 days ago

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