Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call

no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

Responses

Oldest First

Selected Oldest First

XfinitySeth

Official Employee

•

1.1K Messages

2 hours ago

Howdy user_z76elw 👋 I appreciate you coming by our community to share the issue you've been facing with your Disney+ bundle, and you're in the right place for help! The first thing I do with a streaming service is upgrade to the ad-free tier myself, so I know how important it is for that to go into effect. Can you start by letting me know how long it's been since you upgraded your Disney+ subscription?

2

0

U

user_z76elw

Visitor

•

3 Messages

@XfinitySeth April 5th

Like

Reply

2 hours ago

0

XfinitySeth

Official Employee

•

1.1K Messages

Okay thanks for confirming! In that case, let's take a deeper look on our end to see if those charges had gone live yet. In some instances with Disney+ upgrades, the upgrade fee is unable to be prorated for the middle of a billing cycle, so the charge and upgrade features don't enable until the next billing cycle starts.

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Like

Reply

2 hours ago

0

Xfinity Stream Website

user_z76elw

Disney + Hulu Bundle

XfinitySeth

user_z76elw

XfinitySeth

New to the Community?