Visitor

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1 Message

Tuesday, July 22nd, 2025

Direct message to Xfinity

I am beyond frustrated with my Xfinity service. I have called Xfinity at least 20 times in the last three weeks. My internet connection is spotty. It goes off and on. My home network is not connecting to my devices.

Most of the time I can’t even turn on my Xfinity app, if my  WiFi is on. I have to turn WiFi off to get the app to work.

When I do it tells me that my WiFi is fine.

When I  turn on my devices , they are not connected.

When I turn on the Xfinity streaming app. ‘ Go to your network settings’ is what I see for hours.

 Need to have a Comcast Technician come out to my home and help me resolve this issue, but I  cannot reach anyone to set it up. I have been to the local Comcast store 3 times and all they could do was exchange equipment for me. It works for a short time and then it is back to the same issues.

This particular problem has repeatedly occurred over the past few weeks.
Poor internet connectivity and WiFi connections has been going on for years now.
It is beyond annoying and frustrating.

- Comcast staff, please get in contact with me and help me resolve this issue.

 - I also returned three  tv display boxes and made some changes in my service but have not seen that reflected in the amount due to for my next bill due.

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Official Employee

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3.6K Messages

1 month ago

 

user_02avb9 We appreciate your time in reaching out to us here on our Xfinity Forums. We are sorry to hear of your frustration and that you have been experiencing service issues with your connection. I work from home and have kids home gaming all summer, any connection issues definitely are a headache for us as well. I do want to mention that I understand you made changes to your account, we don't update the current billing statement if the changes were made after the bill generated. You would receive prorated adjustments on your following billing statement.

Our team would love to address all of your concerns, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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