Visitor
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1 Message
diamond member ..for peacock activation
I then received the email telling me to activate Peacock. When I click the activation link, it takes me to Manage Streaming Services. It says “Next: Peacock Premium”, but Peacock Premium is not listed and there is no Activate button.
The StreamStore instead shows paid streaming services and a checkout total of $72.45/month. Now its $109. I am NOT trying to purchase any streaming service and I have not checked out.
I believe my free Diamond Peacock benefit has been redeemed but the Peacock entitlement has not been properly added to my account.
Please refresh/fix the Peacock entitlement on my account so that Peacock Premium appears with the free Activate option. I would like to resolve this online and do not want to purchase anything.
Thank you.
XfinityAlfonso
Official Employee
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2.9K Messages
2 hours ago
Hello user_j9zw1r thanks so much for taking the time out of your day to reach us here via our Xfinity Forums! Peacock is an amazing service benefit we want all eligible Xfinity Internet and Diamond + level Xfinity Membership customers to enjoy!
How long ago was this email received prior to attempting activation? The Xfinity Your Subscriptions does show all current and eligible subscriptions, so this amount shown may be accounting for this.
We'd be happy to help look into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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