Kelpme's profile

New Poster

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2 Messages

Thu, Jun 11, 2020 1:00 PM

Device Reactivation

We have activated our Xfinity Streaming App on our Roku devices and works fine for months, except that for some reason, after a period of time, Xfinity app asks us to go thru the full device activation process again -   This has happend multiple times.  We have three Roku devices on differnet tvs and this reactivation process occurrs intermittingly on each of theses three devices.  Does anyone know why this would occur and what if anything we can do?

Thanks

Responses

ComcastStream

Official Employee

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196 Messages

1 y ago

Hello @Kelpme,

Are you still experiencing activation issues on your Roku devices?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

1 y ago

Hello

 

I have not had to reactivate either of my three devices for about 10 days or so.  SInce the problems seems to br somewhat random I am not if or when it will ocur again.

Thank you.

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