Visitor
•
2 Messages
Deregister/deprovision devices
Please deprovision my account.
Please deprovision all streaming devices on my account.
I have someone streaming on my account that I want to be taken off.
I changed my password, however this streaming person is still able to stream on their device.
I want all streaming devices to be logged out and forced to sign back in using the new password I just created.
This way the person streaming will be unable to stream anymore.
I have spent over an hour trying to get help on the phone as well as chat.
Xfinity Please can you help?
XfinityVianney
Official Employee
•
2.4K Messages
8 months ago
Hello, thank you for reaching out and creating a new post. I see you have someone using a service on your account, which you want removed. As a result, you'd like to deprovision your account. This will result in you needing to sign in again on your applications, but it will also apply to those using your service. To be safe, I would reset your passwords as well. I see you already sent a direct message, so I'll follow up there shortly.
As a heads up, we ask that you do not send an unsolicited direct message to our team. The initial post you create generates a help ticket for our team, and we'll follow up directly on your post. If you send a message before we reach out, it can cause a delay in getting you the assistance you need. That said, no biggie! I'll reach out within our direct message very shortly.
0
0
user_7rj9ea
Visitor
•
2 Messages
8 months ago
I have changed my password multiple times already and it did not work. (This works with allll other platforms except for xfinity). Please do whatever needs to be done. Thanks
1
0