9 Messages
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from the app, and the DVR list on devices that are connected to a cable box is correct. I have logged out/in from the app to no avail. It’s like the database maintaining the DVR list is corrupted in a way that impacts the streaming app.
user_c1co6r
9 Messages
18 days ago
Of the 2 problematic instances I reported when I started this thread, one has disappeared. A few days ago, another one occurred when I tried to delete a very recent recording but it too had eventually disappeared from the list a short time later. Since there’s been no app update, it appears to be a server-side sync issue and we could be seeing results from engineering’s attempts to fix it.
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user_a70e61
Contributor
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41 Messages
18 days ago
Still unable to delete these phantom recorded and watched programs. I now have at least over 75 line items with at least 3 to 4 weeks of what should be deleted history.
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user_c1co6r
9 Messages
8 hours ago
I'm the one who started this thread a month ago and I'm happy to report that I no longer see the problem. As I reported a couple of weeks ago, I saw improvement in that when I delete a recording it may not be removed from the DVR list immediately, but after some delay it would eventually be removed. I continue to see this improvement. The other issue where a phantom recording remained on the list for 3 months with no way to remove it, has finally resolved. I verified all my devices that use the streaming app and they all show a correct DVR list. Whether the issue can be closed I cannot say. IMO everyone else who had this problem should report whether the issue has been corrected on their devices. Let's not let Xfinity off the hook yet if there are still problems.
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