4 Messages
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from the app, and the DVR list on devices that are connected to a cable box is correct. I have logged out/in from the app to no avail. It’s like the database maintaining the DVR list is corrupted in a way that impacts the streaming app.
user_7mgy20
21 Messages
2 days ago
I have same problem with deletion.
0
0
Viper122
Contributor
•
181 Messages
2 days ago
I have found a work around. After hitting delete, go back in to it again and delete it again when it’s displayed by itself. Weird I know but this works for now. I also noticed it is listed in the deleted folder and recordings folder after the first attempt.
(edited)
2
0
user_c1co6r
4 Messages
2 days ago
None of the workarounds mentioned above work for me. A few weeks ago I saw a recording removed from the list but then it just came back. I’ve never seen the recordings in the delete folder, just on the list. I also tried deleting and reinstalling the Xfinity app but they made no difference.
(edited)
1
user_5d9db4
Visitor
•
11 Messages
2 days ago
I’m having the same issue. They won’t delete.
0
0
user_7mgy20
21 Messages
2 days ago
and support refuses to fix
0
0
user_c1co6r
4 Messages
1 day ago
Anyone ever try calling support? If not I can try but otherwise won’t bother. Even if they won’t fix the app they should be able to fix the database.
5
0
user_a70e61
Contributor
•
29 Messages
1 day ago
Same issue. iPhone 14 w/latest iOS. Recordings from 10/27 through today are not deleting! All published workarounds/fixes DO NOT WORK.
0
0
user_gb2qg7
Visitor
•
1 Message
1 day ago
Same. This all started like a week ago.
0
0
XfinitySeth
Official Employee
•
648 Messages
14 hours ago
Howdy user_c1co6r 👋 I appreciate you taking the time to let us know what's been going on with deleted recordings still appearing for you on the Xfinity Stream app, and can definitely understand how puzzling that'd be! Since you mentioned that this is occurring on all devices, it may have to do with your account's entitlements in our backend which would require some further investigation on our part. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to dig deeper into this for you 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
1
0
plcorir
Contributor
•
19 Messages
9 hours ago
I am having the same problem. The recordings are "phantom" recordings in that the titles show in My Library, but the recordings are not really there. When I attempt to delete, I get a message saying they are deleted, but the titles remain. They, however, cannot be watched. This is only a problem on the Streaming app on my phone. My recordings on my TV are fine.
0