4 Messages
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from the app, and the DVR list on devices that are connected to a cable box is correct. I have logged out/in from the app to no avail. It’s like the database maintaining the DVR list is corrupted in a way that impacts the streaming app.
user_7mgy20
18 Messages
1 day ago
I have same problem with deletion.
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Viper122
Contributor
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181 Messages
23 hours ago
I have found a work around. After hitting delete, go back in to it again and delete it again when it’s displayed by itself. Weird I know but this works for now. I also noticed it is listed in the deleted folder and recordings folder after the first attempt.
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user_c1co6r
4 Messages
18 hours ago
None of the workarounds mentioned above work for me. A few weeks ago I saw a recording removed from the list but then it just came back. I’ve never seen the recordings in the delete folder, just on the list. I also tried deleting and reinstalling the Xfinity app but they made no difference.
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user_5d9db4
Visitor
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11 Messages
15 hours ago
I’m having the same issue. They won’t delete.
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user_7mgy20
18 Messages
15 hours ago
and support refuses to fix
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user_c1co6r
4 Messages
5 hours ago
Anyone ever try calling support? If not I can try but otherwise won’t bother. Even if they won’t fix the app they should be able to fix the database.
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user_a70e61
Contributor
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29 Messages
2 hours ago
Same issue. iPhone 14 w/latest iOS. Recordings from 10/27 through today are not deleting! All published workarounds/fixes DO NOT WORK.
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user_gb2qg7
Visitor
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1 Message
1 hour ago
Same. This all started like a week ago.
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