Debt recall

Hello Xfinity Support,

I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago.

I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency.

I want to resolve this balance directly with Xfinity today.

However, I need a representative to facilitate a formal Debt Recall so that the contract with the third-party collection agency is canceled, and the collection trade-line is completely removed from my credit history.

Could a member of the Digital Care Team please reply to this post so we can move to a secure Direct Message to handle the payment and process the recall?

Thank you!

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XfinityAmandaB

Official Employee

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3.2K Messages

12 hours ago

user_imc4b5 Thank you so much for reaching out for help with this outstanding balance. We appreciate you trying to get this taken care of. We are not able to assist with any payment processing here in digital care to ensure your payment account information's security. You are always able to call into our 1-800-Xfinity number or stop into a local Xfinity store location to get assistance with processing your payment. Once your payment is made, we will report your debt as resolved or settled in full, and that can take 30 to 60 days to update, depending on the reporting agency as part of an automated process. The only time we can fully remove a debt from your reporting is if the debt was incurred when identity theft is confirmed, or
A billing dispute or correction resolves the entire balance.

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user_imc4b5

Visitor

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4 Messages

12 hours ago

Debt recall for closed residential account balance

Note: This comment was created from a merged conversation originally titled Assistance requested

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Xfinity Stream Website

user_imc4b5

Debt recall

XfinityAmandaB

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