Debt recall

Hello Xfinity Support,

I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago.

I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. 

I want to resolve this balance directly with Xfinity today. 

However, I need a representative to facilitate a formal Debt Recall so that the contract with the third-party collection agency is canceled,  and the collection trade-line is completely removed from my credit history. 

Could a member of the Digital Care Team please reply to this post so we can move to a secure Direct Message to handle the payment and process the recall? 

Thank you!