Deactivate Peacock Streaming

I was offered the free Peacock streaming service for the first time. So, I cancelled my subscription and activated my free subscription through Xfinity. After all that, I realized that there are now commercials. I have been trying to deactivate my Peacock through Xfinity now for THREE WHOLE DAYS, and NO ONE can help me! I can't change in the xfinity online portal, on the phone with anyone from Xfinity nor can I change it in the Peacock App or website. I'm extremely irritated by this process and just want my Peacock account released so I can upgrade back to the Premium Plus account. I have spent over 5 hours total on the phone with Xfinity support with NO RESULTS!!!